Tag Archives: World’s best jobs

The inevitable change – Job rotation

<16-July-13>

Having completed 2 years of work- I can say I have put in my best to handle work in 2 areas(filling in for another member). As explained in my earlier post: The ward boy job, I have loved my job as a neurologist, dermatologist and as a general physician. Even though the hospital wasn’t a great place for the doctors- the nature of work was a great pushing force to wake up every morning and board the bus to office..

In what seems very unusual compared to other employers, this place does not believe in letting a person to settle in one area, specialise and build a comfort zone.. When they find someone picking up things soon, they bring in a change with something called as job rotation. In the last 1 year, I have been considered for this change thrice:

job-rotation-objectives

Option 1: Customer Relations: This is an extension of the ward boy job

Once the check-up, surgeries and trans-plantations are done, it is the time to handle the patients’ reactions. The Out-patient Dept.(OPD) or the CR does that. You don’t need to be a doctor or a technical guy to do that.. Situation 1: A few come back complaining that they lost their bananas in the car during service- You only have to promise to give them a replacement to close the call. Situation 2: Some hear kala-kala noise while some hear laka-laka noise. Some find durr-durr sound while few others find tur-tur sound (read the sounds as you want to) All are referred to from the engine. All you have to do is record the voice of customer(VOC), find the root cause and convince them. Such occurences are not isolated and have to be dealt on a daily/hourly basis. This post for a quality person at the CR was later withdrawn due to managerial issues.

pareto_chart_customer-complaints

Option 2: Quality Planning

Considered to be one of the powerful departments in the company- I was on the TPL(Top Priority List) for the barter of candidates for an intra-division rotation. But, it was a definite NO from my side for the job which is definitely non-technical.. Great tools like setting the company road-map, hoshins, quality rules sounds alluring but it is definitely NOT my thing and I was enjoying my surgical job more.. Finally, after a week long drama and refusals to give away candidates like me 😉 – another guy was pulled in for the role 🙂

Option 3: Claims reduction- THE destination

I really have no idea why this one had to come to me.. Numbers and I don’t share a comfortable relationship.. Moreover, there is no clarity on the roles and responsibility of the PIC here.. But, there are reasons galore which has finally led me to accept this new intra-department rotation. So now- cutting down on medicines, not giving free replacement for broken parts, heavy diagnosis charges for scans, X-rays etc. all to reduce warranty and increase profitability is going to be my work..

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I would like to move forward taking the positive things of this change.. Setting new targets, standardising rules and paving a new way itself is going to be a challenge I am going to set for myself.. Taking it by my stride- It is going to be a good learning opportunity and a great way to prove myself and make all those people envious of the same job that was rejected by them….

P.S.: All paretos/graphs do not hold any references to real values.

Thank you Secret Santa :)

<26-Dec-2012>

In a bid to wake up the dead souls of a boring office- Someone rightly came up with the idea of celebrating Christmas week.. And one of the events was to play ‘Secret Santa’. We all picked up our chits a week in advance and were thinking what to gift the person whose choices we barely know.

Finally the day was here –
I walk into my office in the morning and when I reached my table: I had the biggest surprise that I could least expect from any colleague in office 🙂
Well- It was a gift from my Secret Santa 🙂 Right next to my desktop laid an aquarium with 2 pairs of swimmers inside. A stick-post on the glass read: “Dear Hitha, your new friends :)” and another note read their names: “2 yellow Gouramis & 2 Blue Gouramis”

My Christmas gift :)
My Christmas gift

I was like >>> Wowwww…. It’s such a lovely gift for Christmas..!!
The thought that struck me first was “How could someone in this office ever have the patience to carry an aquarium with water and fishes from home? That too by (company) bus traveling about 50kms??
My Santa is a real patient one :)” Hmm.. But I took a wild guess and I was right the first time itself 😀
The reason he gave me for choosing this gift was: ” Your grumpy boss sits to your left side; So these fishes on your right side would take away all the negative energy that flows across :D”
Anyway… Thank you for such a thoughtful gift dear Santa- You made my day.. and Everyday 🙂

So now, the 4 new inclusions to our work force have not only become my responsibility but also my obsessions.. Every morning and evening I feed them the granules and make sure that I get a glimpse of what they are upto in between my hectic schedule.. Having no net access in office has led me to sitting for hours infront of my PC at home google-ing for facts about these new pets.
It did not take me too long to figure out that I have 1 male and 3 females in my tank- The man is too horny and kept chasing the hottest chick for over 2 days; In a bid to survive the hyperactivity caused due to gush of the hormones in the male; the 2 blue females have lost half of their tail each.

Though these kids are from the same species, this threat to the females had caused me immense worry. So, my homework was to google further to understand the behaviour of these fishes. I realised that these fishes need hiding places-usually plants, clay pots & other aquarium accessories which would help them to camouflage. Then, it was shopping time for accessories for my little friends.

Next, morning I arranged these plants in the tank. Also, It was time for me to name these fishies. Since, they were 4 new manpower (fishpower rather) to our team, we named them according to the area what each engineer handles.(I prefer using the 1st letter of their names owing to company policies of information security- E, B, C & T) It took sometime for them to get used to the new things in their surroundings; but soon it was followed by a lot of peace in the tank. E & B (2 blue females) found comfort and security amidst the ferns. However, C (yellow female) chose to attract the yellow male(T) by chasing him. However, T seemed uninterested in her, and grew equally restless while he was unable to find B. This continued for the day..

My gouramis in their new surrounding
My gouramis in their new surrounding

However, next morning was worse, T had chosen to chase C with no other choice as E & B were still hiding. On some aquarium hobbyists’ online discussion forum, I found the solution. I had to finally separate the male from the tank. But, I rather took a chance and added some more plants in the tank. But, the risk was worth it- There is utmost peace in the tank now with all the girls hiding safe in their confines 🙂

Watching and studying the behaviour of these kids is such a relief I tell you… truly..!! It literally boosts up my mood every time while I am pissed off at work.
I thank you Santa- For such a thoughtful gift that keeps me alive every morning  🙂

My First job at the Hospital

<14-Sept-11>

I’m on the mezanine floor…. 

A cap whose colour is forgotten behind the thick layer of oil & grease, a pair of knitted white gloves which now look like dark leather ones with the dirt, black heavy leather shoes with metal cover for the toes, newly introduced punk looking helmets which make me look like a cyclist, arm covers, wrist guards, goggles- the deep sea diving types…. These are my safety gears at work… and I’m all set for some action..!!!

I’m told that there’s some problem with the shoulder joints(the front door hinges) and he needs a physio- so I ripped both the hands(the front doors) apart..  His eyes (headlamps) were flickering.. And I checked for some electric signals that the brain sent across.. The MIL was glowing.. So I removed the eyes out of the skull. Even then, the MIL was on. Now it was time to pull out the nose and dig deep into the nostrils (the hood and everything under). Then, the spine (the steering column) came out. Now it was time to shave the head off (the IP panel covers) and I directly pulled out all the nerves (wiring harness) I could catch in a grab. The signals continued… I removed the medulla (immobilizer ECU), cerebrum (theft warning ECU), cerebellum (injector drivers) and the current still continued to flow.. I have removed out every possible source of these signals and now I know the source is “the Master Control- The engine ECU”. It’s in my hand now. Yes the blinking has stopped.

My job doesn’t end there. Infact, it starts only now..  So there I am.. Investigating which Nephron (circuit on the PCB) lead to this current outburst.. I broke open a few capacitors, relays, resistors were already ripped apart.. and finally found the culprit… unbelievable but true- a tiny ant had pee-d on one of the soldered circuits which lead to rust which in turn lead to malfunction of the brain. Hmm…

But my work continues… I will now send the part to the supplier(literally..!!) and follow up with him to identify the root cause and take countermeasure on priority..!!!

OKAY…!!! So I’m Dr. Neurologist here… I work with the brain(ECU) and nerves(all electrical and body parts)

But there is a cardiologist too.. My colleague-friend: He treats all heart related ailments (Engines).

And there’s an orthopaedician too- he treats the limbs (the chassis, suspension systems etc.)

We are the soldiers guarding the Siachen border- We have complete freedom to rip a person apart- part by part and win accolades for it.. Destruction gives us all a complete sense of accomplishment.

We are rarely idle- but when we think we are, we put back everything and go for a long drive.

And then, we are back for yet another postmortem..!!

Fortuner-3_0
One of my patients- during the regular check up on the test track

Ofcourse, I have MUCH better pictures of my patients going through even worse treatments.. But, I had to rely on this internet photo for confidential policies 🙂 Picture courtesy: Google images